Like most websites Airports of the World uses cookies. We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on Airports of the World website. However, if you would like to, you can change your cookie settings at any time. Find out more


Cape Town abandons boarding calls


From March 1, passenger boarding calls are not being made in the check-in areas and boarding gates area at Cape Town International Airport.  Public address microphones in domestic departures have also been switched off and only limited use will be allowed at the international departures gates.  Instead, passengers are being advised to check their boarding passes and the flight information display boards for boarding times.  The only instances where centralised terminal announcements will be made will be for irregular operations such as gate changes, flight time changes, security matters, system failures and customer service anomalies such as lost minors.

Airport Company South African (ACSA) spokesperson Deidre Davids said: “We have noted the feedback from passengers and independent customer surveys citing complaints about noise levels in airports.  In keeping with global trends and aviation’s move toward passengers being increasingly self-sufficient we are adopting the global trend of silent airports.  The obvious benefit of a silent airport is reduced noise, which has been an issue of contention for our passengers.

“As an airport operating in one of South Africa’s preferred tourist destinations and one of Africa’s busiest airports, we remain focused on providing the best passenger experience for our customers and we are hopeful that this new regulation will improve the domestic traveller experience,” added Davids. “We trust that passengers will take note of their individual responsibility in getting to their boarding gate and boarding the aircraft in good time.”

Airports of the World will shortly be launching a weekly newsletter, highlighting some of the biggest and most exciting stories in the airports industry. It will be emailed to anyone who to signs up for free. Recipients will not be bombarded with spam and will be able to de-register at any time. To be included, please enter your details in the box to the upper right of this story.




Posted in News Tagged with: , , ,


Our Instant Issue Service sends you an email whenever a new issue of Airports of the World is out. SAVE ON QUEUES - FREE P&P